Tips to make your download process go more smoothly.
-Download to your laptop or desktop only.
-Back up your downloads to an external hard drive or another safe storage option.
-Make sure you have a strong internet connection. Weak connections could cause download errors.
Once you have completed your payment on the website you will be redirected to the download page.
-Note that if you are on your phone or tablet you may not be redirected. It is not recommended that you download your files from your mobile phone or tablet device. If you purchase while on your phone or tablet you will only receive the downloads through your email.
In addition to being immediately redirected you will receive a link with your purchase receipt and a link to your downloadable files through the email address that you purchased with.
Here is a preview of what you will see upon a successful payment checkout.
-Common issues with downloads occur when your internet speed is not strong enough. Make sure to check your connection for any issues if you experience problems in your initial download. This can include but is not limited to downloads that will not unzip, error codes, and empty or incomplete files.
If you have checked your connection and attempted to re-download and unzip your files and you are still experiencing an error, please report the error you are having, what steps you have tried and of course your order number and what product you are having issues with.
When you click "download your files will save depending on how your computer is set up to save your files. Most computers will save to your downloads folder. Occasionally your computer will prompt you to choose a location to save.
If you are having trouble locating your files after your download. Go to your start menu and click This PC this will launch a new PC window and in the upper right hand corner you will see "Search this PC" You can search your PC via the name of the product (usually it is the same as the product name, but occasionally we have changed the name so it will not conflict with other products. I personally recommend searching by the date of purchase. This will pull up all files downloaded or saved for the date you search.)
Almost all the files on the website are going to come as a zipped file format.
Unzipping the files is easy to do.
To unzip files
Open File Explorer and find the zipped folder.
To unzip the entire folder, right-click to select Extract All, and then follow the instructions.
To unzip a single file or folder, double-click the zipped folder to open it. Then, drag or copy the item from the zipped folder to a new location.